Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you fill out an inquiry form, use our chat assistant, opt in to text messaging, or create an account. This may include:

• Contact details such as your name, email address, and mobile phone number.
• Project requirements and descriptions provided in inquiry forms.
• Chat history and interactions with our AI assistant.
• SMS consent records, including when and how you opted in to receive text messages from us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Respond to your inquiries and provide customer support.
• Analyze project requirements using AI to provide initial consultations.
• Communicate with you about our products, services, and updates.

3. Sharing of Information

We do not share your personal information with third parties except as described in this policy:

• Service Providers: We use third-party tools such as OpenAI for requirement analysis, Twilio for SMS delivery, and Google Cloud/Firebase for data storage and authentication. These providers process data only to deliver our services.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

Mobile information: We do not share, sell, rent, or provide your mobile phone number or messaging consent data to third parties or affiliates for their marketing or promotional purposes.

4. Text Messaging (SMS)

If you opt in to receive text messages from Site Wise Software Inc., we may send you service updates, appointment reminders, follow-up messages about your inquiry, and related business communications. Message frequency varies depending on your interactions with us.

• Message and data rates may apply.
• Reply STOP to any message to opt out of future texts.
• Reply HELP for help, or email info@sitewisesoftware.com.
• Carriers are not liable for delayed or undelivered messages.

See our Terms of Service for additional SMS program terms.

5. Cookies and Tracking

We use essential cookies and similar technologies, such as Google reCAPTCHA, to secure our forms and analyze website traffic. You can control cookie settings through your browser.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. Contact us to exercise these rights.

8. Contact Us

If you have questions about this Privacy Policy, please email us at info@sitewisesoftware.com.